Shipping is available for our customers in US and Canada.
Cost of shipping will be calculated at the time of checkout. Shipping will be free for any order above $200.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rich Designs is not responsible for these charges if applied and are your responsibility as the customer.
Your order will be processed in less than one business day. We do our best to fulfill all orders as soon as possible, but delays might occur due to Covid-19 crisis.
Status of Order:
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refund and Returns:
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please check our return policy for details on how to return a product.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.